Customer Service Representative

Listed 7 days Ago

Contract type:  Fixed Term (6 months) part time position 

Hours: 30 hours per week includes weekend work between the hours of 8.00AM – 4.30PM

Centre:  SPCA Auckland Centre (based in Mangere)

About the role

We are looking for a friendly, positive, organised person to join the awesome team that work on our busy incoming and adoptions desks where no two days are the same! You will be responsible for creating the first impression our fellow community members have of the SPCA when they walk through our doors, so you must have a warm and welcoming attitude and excellent customer service skills. Responsibilities include: supporting customer with animal-related enquiries in person, via phone and email; retail sales; managing donated items; administration/data entry and processing incoming animals and animal adoptions. 

What we can offer you

· Make a difference for New Zealand’s animals

· Work with highly passionate people in a fast paced environment

· Free onsite parking 

What we need from you 

Our ideal Candidate will:

· Have excellent communication and customer service skills

· Have a friendly and positive attitude, and strong interpersonal skills

· Have a love for working with and helping not just animals, but people too

· Have an understanding of animal welfare (animal handling experience or qualification would be advantageous) 

· Have excellent administration and organisation skills

· Flexibility in working hours, be willing and able to cover/swap shifts as required

· Have excellent computer skills, including experience with POS programmes and invoices

· Be proactive and enjoy working in a team environment

· Demonstrate empathy and resilience

· Have the ability to work in a fast paced environment

Who we are 

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. 

Does this sound like the ideal role for you? If you match the above criteria, please apply now! To find out more about us, go here 

Applications without a cover letter stating why you feel you are suited to this role, will NOT be considered.