Customer Service Representative

Contract: Permanent, Part Time

Hours of work: 24 hours per week

Location: Wellington SPCA

About the role:

We are seeking candidates with excellent people skills and a passion for animal welfare to join our busy Wellington customer services team. This role will include weekends & public holidays, therefore flexibility is a must. The position will be busy, exciting, challenging and you would be working with like-minded people who get the opportunity to make a difference every day. 

This role involves active participation in our reception area to ensure the efficient and effective operation of our front-of-house by performing a variety of duties to a high standard.

Duties will include:

• Provides excellent customer service to SPCA visitors.
• Provides administrative support to the centre, including data entry.
• Deals with all incoming enquiries regarding animal adoptions, retail, general enquiries and SPCA services in person, via phone or website.
• Ensures all members of the public are treated in a non-judgmental manner, with respect and empathy.
• Responds to calls, emails and messages in a timely manner with accurate and helpful information. 
• Works flexibly, professionally, and collaboratively to ensure reception is operating in an effective and responsive manner.

About you:

Our ideal candidate will:

• Have excellent communication and customer service skills, with the ability to handle conflict situations and a friendly and positive attitude.  
• Be a self-motivated team player, who is enthusiastic and passionate about animal welfare.
• Be a quick thinker who is skilled at multi-tasking.
• Have practical animal-handling experience and knowledge.
• Have a flexible approach to the hours of work, and be able to prioritise and effectively manage workloads.
• Have excellent computer skills.
• Demonstrate empathy and resilience.
• Have the ability to work in a fast paced environment and must have a love for working with both people and animals. 
• Affinity with the SPCA and the work we do in our communities.

Who we are:

SPCA is one of the best loved and most respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. To find out more about us, go here: https://www.spca.nz/what-we-do  

Does this sound like the ideal role for you? If you match the above criteria, please apply now! Applications without a cover letter stating why you feel you are suited to this role, will not be considered. 

Applications close Friday 2 December 2022.

 SPCA strongly encourages all new employees to have the Covid-19 vaccination.